Support

Need a hand with Tred? Email us and a real person will get back to you — usually within 2 business days. hello@tred.co.za

Account & sign-in

Tred uses passwordless sign-in — no password. Enter your email on the sign-in screen, tap to get a one-time code, and enter the 6-digit code emailed to you. If a code doesn’t arrive, check spam or email us.

Subscriptions & billing

Tred Pro is available monthly or annually with a 14-day free trial. Manage, cancel, or restore your subscription anytime in App Store settings, or in the app under Settings → Account. Cancel at least 24 hours before the period ends to avoid the next charge.

Delete your account

You can permanently delete your account and all associated data in the app under Settings → Account → Delete account.

Apple Health

On iOS, Tred can read a limited set of Health metrics (read-only, optional) to show your training load. Grant or revoke access anytime in iOS Settings → Privacy & Security → Health.

Still need help?

Email hello@tred.co.za and include your account email and what’s happening.